Webinar: Creating Line Employee Customers

Delivering exceptional customer service requires a team of people who believe in your company goals, are empowered to deliver the level of service required and are willing to go the extra mile. So why is it that so frequently, organisations don’t make the link between customer insight and employee data?

Join us for a 30-minute webinar – ideal for those both in HR and Customer Experience and Insight roles – to discuss the latest trends and thinking which will help your organisation become more customer-focused.

Topics will include:

• stories and examples of great customer experience
• working with every team in the organisation to understand how they can and do contribute to the customer experience
• involving employees in all parts of the organisation in improving the customer experience
• creating a clear vision of what customer centricity means for your organisation and making it second nature