Achieving customer-centricity in the public sector

We invite representatives from the public sector to join us at this complimentary seminar aimed specifically at improving the customer experience within a public sector environment.

In this session we will discuss:

• The key ingredients of a customer-centric culture
• The value of customer journey mapping
• The importance of involving employees in your customer initiatives
• The benefit of aligning your customer and employee research and insights

Our customer and employee research experts will demonstrate the importance of taking a holistic approach to customer-centricity.

As well as sharing case studies of how other public sector organisations have achieved success, there will be opportunities for discussions and networking.This event is aimed at HR managers, research and insight managers, customer service managers and anyone else committed to making customer-centricity a reality within their workplace.