Two thirds of organisations have customer experience at the top of their agenda. This makes the need to find creative and innovative ways to differentiate all the more important.
Our 15th Customer Experience Conference takes place at a venue full of inspiration – the home of the London Symphony Orchestra. Here our experts in customer experience will be joined by TfL, E.ON and Wesleyan, to share case studies and ideas on how to innovate and future proof the customer experience.Winners of the MRS/Aura Insight Management Award in 2015, TfL will be sharing how they have used research to change the experience on buses for their customers and their approach to galvanising the organisation to take action.
E.On have a number of innovative and creative ways to reach their customers. To ensure that they are delivering an experience to match, they have recently redesigned their digital customer journeys and will share how they have achieved greater customer centricity.
Join us for an opportunity to exchange ideas with peers and experts which will help you to:
The conference also provides a great opportunity for networking, past attendees have included Vodafone, British Airways, Royal London, the Home Office, Vertu, Greene King and Canon.