Central government research

ORC International is experienced in conducting a range of research studies with central government departments and agencies. Core areas of specialism include:

• Customer experience research
  Measuring satisfaction, views and experiences of public services to help drive improvements in delivery
• Website research
  Websites are essential tools for communicating, marketing, providing information and delivering services. Our approach provides a holistic approach to understanding and evaluating how effectively online services are working
• Compliance research
  Conducting compliance research on behalf of government departments and agencies to measure the impact and burden of legal and regulatory compliance
• Policy evaluation
  Understanding how government policies or programmes operate on the ground, utilising a wide range of evaluation methods to help central government organisations plan and deliver effective and efficient policies.

Case studies

ACAS: Pre-Claim Conciliation evaluation

National Audit Office: identifying the burden of regulation on SMEs

Department for Business, Innovation and Skills (BIS): Evauating the Companies Act 2006