Public Services
ORC International’s specialist Public Services division delivers a range of high-quality research solutions to public sector clients. We specialise in user and customer experience, policy evaluation, compliance and regulation research.
Our approach
Our experienced team work closely with clients to deliver high quality social research solutions using leading-edge technology. The research is designed to help organisations make key business improvement decisions and realise efficiencies in service delivery.
What we do
- Understanding user/customer experience
- Programme and Policy Evaluation
- Compliance and regulation research
- Added value services: benchmarking, tracking studies, advanced statistics, dynamic reporting and web portals
Our expertise
For more than 25 years, ORC International has been serving the public sector. Operating in a variety of complex markets, the team can help a wide range of audiences including service users, consumers, businesses/employers, professionals and stakeholders.
Value for money research
Our approach is focused on providing value for money research solutions and demonstrating return on investment on the studies that we undertake. Where possible, we use existing survey or organisational data to support the primary research.
Making the most of available data
Many organisations already collect vast amounts of data, but often it is unstructured and difficult to interrogate. We provide solutions that require limited investment, and can organise the data to better inform decision-makers. In addition our statistics team allow us to provide more insight and linkage across datasets and management information.
Collaborative working
By working closely with clients on research projects, we are able to add expertise and capacity as required, helping organisations to make the most of the existing internal resources they have.
Pooling resources
Solutions such as syndicated surveys offer the ability to share the costs of research. This approach can also offer added benefits such as improving the robustness of the data.
Leveraging technology
As a full service research company, we utilise the latest technological tools to help service users interact across organisations and sectors in a cost-effective way. Our design consultants also ensure materials and deliverables are easy-to-use and accessible for the intended audience.
