Latest News
Striving for sustainable engagement
2 February 2012
Sustainable engagement – that combination of high engagement supported by wellbeing – is the new Mecca. And with engagement in the UK edging up only slightly over the last year, and satisfaction with workload and work/life balance decreasing, we still have a long way to go. Here are our top tips for moving forwards . . .
One in five IFAs expect to lose customers when RDR is introduced in 2013
23 January 2012
ORC International’s Investrack survey shows a widening gap between IFA and DAM opinion on Retail Distribution Review (RDR). With just a year to go until RDR comes into effect, the latest wave of ORC International’s Syndicated Independent Financial Advisor (IFA) and Discretionary Asset Manager (DAM) Benchmarking Survey confirms a continuing nervousness among IFAs . . .
Employee Engagement Conference 2012
23 January 2012
ORC International is pleased to announce that the 17th annual employee engagement conference will be held on 20 June at Vinopolis, London's wine and spirit tasting venue in the heart of London's Bankside . . .
Top tips for effective internal communications
3 January 2012
Effective communication is one of the most powerful tools available to an organisation, but often one of the most difficult to get right. This guide has been developed based on the extensive experience and expertise of ORC International’s Employee Research team, to help organisations focus and refine their communications strategies. . . .
Driving change through leadership
28 December 2011
ORC International interviews Claire Bassett, Chief Executive of the Criminal Cases Review Commission (CCRC), about the organisation’s major culture change . . .
25 November 2011
The modern marketplace has become cluttered with offers and promises. Some of these are valid and succeed in delivering this idea of a differentiated customer experience; yet there are many that fail . . .
15 November 2011
The analysis of textual information from surveys, online sources and client databases continues to be a hot topic for research professionals . . .
Thriving in a complex regulatory landscape
13 November 2011
Businesses have always had varied and complex rules and obligations placed upon them by regulators. If these are not properly managed, they can put a huge burden on the business and the wider economy . . .
Keeping momentum, gaining insights
9 November 2011
It’s hardly a revelation to hear an organisation state that focusing on customers is important to them. Understanding customers will, of course, help drive improvements and efficiencies. Taking it a step further, though, requires real efforts to be made . . .
ORC International announces global launch of Customer Equity Model
26 October 2011
The company has launched its new Customer Equity Model, a proprietary framework for measuring customer experience in the context of the brand promise and the broader external environment. . . .
ORC International launches engage for leavers
11 October 2011
Uncover the real reasons behind staff attrition – innovative, customisable survey product investigates why employees leave and reduces staff turnover . . .
Do call centre agents even care?
9 September 2011
Just 31% of respondents feel representatives go above and beyond to help customers . . .
Workplace survey reveals 42% of smokers think they are healthy
24 August 2011
Figures from ORC International’s recent UK Healthy Workplace Survey have revealed that 42% of regular smokers report to be either healthy or very healthy. Just 17% perceive themselves to be unhealthy or very unhealthy . . .
ORC International launches engage for joiners – fully-customisable survey product for new starters
29 July 2011
ORC International today announced the launch of engage for joiners, a versatile new survey product that allows organisations to evaluate the engagement, productivity and costs of new joiners . . .
Understanding brand perceptions
25 July 2011
According to the latest statistics from ORC International’s perspectives database, Australian employees enjoy a low-pressure, stress-free working life, and have little concern about losing their jobs . . .
Harnessing the power of online conversation
19 July 2011
The rise of social media as a new medium for public discussion has opened up a vast market of opportunity. For those that listen in and analyse what’s being said effectively, the rewards can be limitless . . .
18 July 2011
The analysis of textual information from surveys, online sources and client databases is a hot topic for research professionals . . .
15 July 2011
A customer focused brand enjoys the benefits of increased trust and customer loyalty, as well as opportunities for increasing share of wallet. Understanding the customer experience is essential in helping organisations achieve real focus . . .
A revived focus on treating customers fairly
14 July 2011
When the Financial Services Authority (FSA) introduced the Treating Customers Fairly (TCF) regime two years ago, it was generally perceived as yet more regulatory red tape . . .
Data shows Australians are a satisfied workforce, with no worries over job security
12 July 2011
According to the latest statistics from ORC International’s perspectives database, Australian employees enjoy a low-pressure, stress-free working life, and have little concern about losing their jobs . . .
ORC International returns to independent status
7 July 2011
ORC International today announced the company’s return to independent status through a partnership and majority investment from Lake Capital, a private equity firm that invests exclusively in service-based enterprises. . .
ORC International's Employee Engagement Conference 2011
20 June 2011
The 16th annual Employee Engagement Conference took place on 16 June at the HAC in London. The event was well-attended by a wide range of top-level representatives from the HR world . . .
Exploring the future of text mining at the ASC International Conference
25 May 2011
Dave Morgans, Futures Manager at ORC international will be discussing the application of text mining at the ASC 6th International Conference in September . . .
How are managers in the GFC-lashed UK coping?
28 February 2011
Organisations are working harder than ever to engage employees, but how can line managers promote healthy engagement while avoiding the risk of burnout? . . .
HR Reflections survey now live!
9 February 2011
Our bi-annual HR Reflections survey is now live, giving HR professionals in the UK the opportunity to have their say on a range of topics relating to employee engagement and wider HR issues . . .
Let university staff be heard amid the noise of tumbling budgets
11 November 2010
As universities absorb the news of the latest eye-watering budget cuts, staff will be feeling unsettled and anxious about how efficiencies are to be implemented . . .
Delivering better outcomes for customers
28 October 2010
The Association of British Insurers has over 300 members which account for approximately 90% of premiums in the UK domestic market. Its Customer Impact Scheme lobbies the Government and industry regulators, and informs policy around customer strategy in order to deliver better outcomes for its customers . . .
Be the customer’s first choice
27 October 2010
Cable & Wireless Worldwide believes that capturing the “voice of the customer” is an essential part of a successful company’s future . . .
A differentiated customer experience: a desire or reality for your organisation?
26 October 2010
Linda Shea, global managing director of ORC customer strategies, discusses why a differentiated customer experience is pivotal to succeeding in today’s marketplace. . .
Consult with rigour, listen with care: using text mining to analyse crowdsourcing outputs
25 October 2010
At ORC International we have been actively tracking developments in crowdsourcing and its implications for effective public engagement and consultation . . .
Leveraging employee engagement to deliver a competitive edge
14 October 2010
With the Higher Education sector facing its harshest cuts for decades, it is more important than ever to maintain high levels of employee engagement. . . .
Raising attainment in GCSE science by motivating and engaging students
14 October 2010
The Triple Science Support Programme (TSSP) helps schools in England to implement and deliver all three science GCSEs – biology, chemistry and physics – known as Triple Science GCSEs . . .
Statistical technique: roadmaps
12 October 2010
In every survey key questions are always asked on how things have changed, what has improved, whether policies have worked, and what developments are going on . . .
11 October 2010
Official Statistics are a way of ensuring that data in the public domain have integrity and are honest, objective and impartial . . .
ORC International's new Data Solutions Group
11 October 2010
We are pleased to announce the establishment of ORC International's Data Solutions Group, an amalgamation of our existing Data Management Services and eInsight divisions . . .
Capacity building in local authorities:
an evidence base for “16–19 commissioning”
10 October 2010
The capacity of local authorities in commissioning 16–19 education and training is increasing despite policy-makers not yet being settled on their role . . .
Public sector research: pain and opportunity
8 July 2010
The emerging picture of the emergency budget is one that will have a long-lasting effect on public services within the UK . . .
7 July 2010
Now, more than ever, public services should be focusing on their customer needs by engaging with users in the design and delivery of services to ensure they get it right the first time. . .
Harnessing the power of technology in public engagement
6 July 2010
The Coalition Government has spoken about the need to build a “Big Society”, promising “a deep and serious reform agenda to take power away from politicians and give it to people”. . .
Engaged employees = customer satisfaction in local authorities
6 July 2010
In May 2010, our statistics team carried out an analysis on data from two large local authority surveys to investigate the correlation between employee opinion and resident satisfaction. The analysis identified significant links between employee opinion and measures of resident satisfaction with their local council performance and their perception of value for money. . .
The end of the survey is where the hard work begins…
6 July 2010
One of the most critical aspects of any survey is the extent to which it leads to high impact, sustainable and realistic action. Our approach to action planning has been developed over a number of years, working with organisations across the public and private sectors. . .
Measuring employee engagement following a merger
21 April 2010
Following a period of rapid change at World Duty Free, the company was looking to fully harmonise the newly formed business within six months. . .
Embedding engagement in the Civil Service
20 April 2010
In late 2009 more than 500,000 Civil Servants were asked to take part in possibly the largest employee engagement survey of all time. . .
“Have your say” on the City & Guilds Group
19 April 2010
In order to continue striving for excellence, the City & Guilds Group’s 2009 survey set out to not only improve year-on-year results, but also to challenge the Group to achieve a "best in class" benchmark. . .
Putting customers' needs at the heart of financial services business
14 April 2010
Between September and December 2009, over 20,000 interviews were conducted with customers from the UK’s leading life, pensions, protection and investments providers as part of the annual ABI Customer Impact Survey. . .
