Market research surveys

ORC International’s team of market research professionals has extensive experience of conducting market research surveys to clients both domestically and internationally. Our expertise covers all aspects of market research, and over the years we have built an enviable list of blue chip clients in industry sectors that includes financial services, public sector bodies and technology companies. We are accredited to all market research standards and are members of all relevant professional bodies, providing our clients with a total quality management initiative.

Market research surveys are an essential tool for any organisation to improve its business performance and relationship with its customers. Using customer satisfaction research is essential for all companies that want to get ahead of their competitors to find a way of ensuring that they are offering the best possible products and services to their customers.

Equally, customer service research helps to determine how your customers feel about your organisation’s propensity for supplying a satisfactory service level. Conducting such market research surveys and accurately analysing and evaluating the data helps businesses to grow by increasing the likelihood of customer retention, client growth and new business referrals.

For more information on the work that ORC International does for its clients, browse our testimonials and case studies in the knowledge bank section of our website.

If you are interested in how market research surveys can benefit your organisation or how customer satisfaction research can help your organisation to improve its client retention rate, contact ORC International today.

Customer feedback survey  |  Measuring customer satisfaction
Staff surveys | Market research surveys