Customer feedback survey
ORC International is a market leader in the provision of market research surveys, including customer feedback surveys and employee opinion surveys. We work with numerous organisations in a multitude of industry verticals to identify and understand their target market, helping to refocus their energies on areas of their business that have the greatest impact on service delivery. We create bespoke hybrid research models for our clients, combining traditional methods of research, such as customer feedback surveys, with technological advances.
Collecting information by conducting a customer feedback survey is an important part of growing any business. Analysing and understanding the data gathered is integral to the success of any customer feedback survey. ORC International is accredited to all market research standards and are members of all relevant professional bodies. This provides our clients with the necessary reassurance that data collected will be analysed and evaluated by trained, qualified professionals.
Many internet based companies send out online customer feedback surveys to gain an insight in their brand perception, website usability and other important factors. Offline, organisations can use surveys to better understand how their customers feel about topics including response times and helpfulness of staff.If you would like more information about how ORC International has helped organisations to analyse the perception of their brand, we have case studies and testimonials in the knowledge bank section of our website. Alternatively, for more information on how ORC International approaches business to business research, employee opinion surveys or other market research, browse our website or contact us through the form provided.
Customer feedback survey | Measuring customer satisfaction
Staff surveys | Market research surveys
